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Persona Global



CATS Academy India Pvt. Ltd, global partner of Persona GLOBAL, USA is proud to introduce six world class business solutions in India. Persona GLOBAL provides over 38 tools in about 34 languages. More then 50% of the Fortune 1000 companies across 72 countries have availed the benefits of their tools and methodologies over a span of 30 years. Nearly 1500 certified Persona GLOBAL practitioners around the world serve their clients as strategic business partners.


Customer-experience-management

CUSTOMER EXPERIENCE MANAGEMENT PLUS (CEM+)


CEM+ is an integrated customer experience management process. As customer is the focus for many organizations, CEM+ equips organizations with knowledge and skills necessary to develop a customer experience in which all people, processes and products deliver value to customers in a way that is differentiated, on- brand and is consistent throughout. In short, CEM+ is Powerful, Fast, Straightforward and Cost effective.



Sales-competency-assessment

SALES COMPETENCY ASSESSMENT (SCA)


SCA is a unique survey and coaching tool specifically designed for professional development of sales personnel across various industries. It provides a powerful, practical, comprehensive and easy to administer survey instrument that evaluates a salesperson’s core competencies at every phase of the sales cycle. SCA provides personalized coaching and mentoring, based on his/her specific needs. By allowing managers and salespeople to share their perceptions about key sales factors, SCA provides a system that fosters mutual understanding and support within a sales organization that is crucial to building a strong sales team.



Talent-Management

TALENT MANAGEMENT (TM)


TM is an ongoing, dynamic process assessing the current managerial talent present in the organization. It is a strategic 360-degree tool supporting an organization in the constructive utilization of its human resources. The TM combines online survey with action planning to assist an organization in integrating individual career development with the organization’s business needs.



Successful-Negotiator

SUCCESSFUL NEGOTIATOR


SCA is a unique survey and coaching tool specifically designed for professional development of sales personnel across various industries. It provides a powerful, practical, comprehensive and easy to administer survey instrument that evaluates a salesperson’s core competencies at every phase of the sales cycle. SCA provides personalized coaching and mentoring, based on his/her specific needs. By allowing managers and salespeople to share their perceptions about key sales factors, SCA provides a system that fosters mutual understanding and support within a sales organization that is crucial to building a strong sales team.



Breakthrough-Account-Analysis

BREAKTHROUGH ACCOUNT ANALYSIS


Breakthrough Account Analysis is a survey instrument developed to determine organization’s sales potential given on what it knows and what it needs to know about effective selling skills and strategy.
A common obstacle to the use of effective selling skills and strategy is the belief that it is too difficult or complex to use the skills in the “real world”. Another common perception is that the skills learned in training are not applicable to “my kind of selling”. Breakthrough Account Analysis was developed to overcome these obstacles and promote execution of selling skills and strategy in the real world. The BAA approach is relevant and applicable because it is applied to real accounts wherein sales representatives complete a pre-workshop questionnaire and work on real current opportunities during the workshop. They leave the workshop with action plans specific to current opportunities.



Persuasive-communicator

PERSUASIVE COMMUNICATOR


Persuasive Communicator is a two day workshop presenting lifelong skills enabling delegates to communicate effectively, become more influential and ultimately becoming successful persuasive communicators. This robust workshop provides delegates with an intuitive, practical system for dealing with all people, especially those “difficult or uncooperative people” whom they have not been able to influence yet. Persuasive Communicator over the past 30 years has proven to be one of the world’s most effective interpersonal communication skills training programs. More than 1.4 million people in 71 countries have attended this communication skill building workshop in their own language.